Airline Labor Unions

As an airline employee there is a good possibility you will be required to join a labor union. What this means is that you are paid on an hourly wage and work on a contract. In general, high-volume or labor-intensive?type work is typically unionized. This includes fleet service personnel, mechanics, pilots, customer service representatives, reservation agents, ticket agents, baggage handlers, and flight attendants. Membership in a union means you do not negotiate compensation, sick leave, vacation time and how it is accrued, shift bids, and health and flight benefits at the time of your hire. Instead they are predetermined by the union and the employer on an ongoing basis. If you have a grievance against your employer, in most cases the union will go to bat for you.

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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.